Refund Policy

Last updated: May 20, 2025

1. Eligibility for Refunds

We offer refunds for credit pack purchases under the following conditions:

• The refund request is made within 14 of the original purchase date.
• None of the purchased credits have been used. We track credit usage, and if any credits from the purchased pack have been utilized, the purchase becomes non-refundable.
• In cases of a verifiable major service defect preventing the use of the purchased credits, and where our support team is unable to resolve the issue within a reasonable timeframe.

Non-Refundable Items/Services:

• Credits obtained through promotional offers, bonuses, or free trials.
• Purchases made more than 14 ago.
• Any service fees that are explicitly stated as non-refundable at the point of sale (e.g., one-time setup fees).

2. How to Request a Refund

To initiate a refund request, please contact our support team at ben@theinstantjob.com with the following information:

• Your user ID or registered email address.
• The order number or transaction ID for the purchase.
• A clear reason for your refund request.

Our support team will review your request and may ask for additional information to process it.

3. Refund Processing

• Once your refund request is approved, we will process the refund to your original method of payment (via Stripe ) within 5-7 business days.
• Please note that it may take an additional 5-10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution's policies.
• All refunds will be issued in the original currency of the purchase.

4. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: ben@theinstantjob.com